Hiring: Director of Member Engagement and Minnesota Operations

December 9, 2019

Job Title: Director of Member Engagement and Minnesota Operations
Organization: Iowa & Minnesota Campus Compact
Location: Augsburg University, Minneapolis, MN
Job-Type: Full-Time, Exempt (employed by Augsburg University)
Compensation: $60,000-75,000 annually commensurate with experience
Benefits: Full health, dental, vision, and retirement benefits through Augsburg University
Reports To: Executive Director
Application Deadline: The priority deadline to apply is January 13, 2020

The Director of Member Engagement and Minnesota Operations is responsible for leading membership services across the two-state collaboration and the operations of the Minnesota office. This will include conducting an annual member engagement analysis and supporting the deployment of a national member experience survey and other tools for measuring member impact and satisfaction. This position will lead the development of strategies based on these tools to maximize member impact and connectivity including network retreats and other opportunities for connections and professional development, core facilitation and training offerings and scheduling, and programming such as Communities of Practice. This position will also focus on providing support and connection to Minnesota members and serve as the primary point of contact for Minnesota partnerships, facilities, and operations. This position reports to the executive director. This position is one of three on the organizational leadership team and serves as team lead for indirect reports related to member engagement and Minnesota operations.

As Director of Member Engagement, this position manages relationship-building and engagement with higher education member colleges and universities to ensure strong recruitment and retention. This includes leading the work of staff in providing comprehensive and individualized engagement strategies. This also includes tracking and evaluating engagements and leading the development and implementation of related programs. This includes:

  • Developing and implementing an annual member engagement strategy
  • Developing member engagement and network strength tracking and evaluation systems
  • Researching and developing recruitment strategies for new members
  • Leading annual member renewal and recruitment processes and tracking dues payments
  • Leading staff in providing member consultation and facilitation services and conducting orientations and site visits
  • Leading and delivering member engagement programming including design and management of events, communities of practice, and other programs in collaboration with other team members
  • Leading other areas of programming as assigned
  • Leading awards and recognition opportunities
  • Collaborating with national Campus Compact and other Campus Compact affiliates to expand and enhance member engagement
  • Supporting overall organizational goals including contributions to communications, advocacy, and other key areas
  • Developing expertise in specific knowledge and practice in order to support and consult with member campuses

As Director of Minnesota Operations, this position will also:

  • Serve as the lead and/or supervisor of Minnesota-based staff, interns, and volunteers
  • Support the operations of the Iowa and Minnesota boards and committees, including attendance at meetings and support for strategic committees as assigned
  • Support financial operations as described in financial policies and procedures, under the direction of the Executive Director and contracted support
  • Support securing funding as appropriate and in collaboration with the director of development
  • Support members and affiliates through consultation and facilitation as needed
  • Develop and maintain methods for the evaluation and assessment of metrics
  • Manage relationships/agreements with external partners/vendors
  • Manage procurement processes and coordinate material and resources allocation
  • Assist in other events and programs
  • Represent the organization through presentations, meetings, and other venues


A successful candidate will have the opportunity to impact Iowa and Minnesota higher education in a supportive and team-oriented work culture. This position provides significant leadership to the organization and is positioned as a key decision-maker. This position offers the opportunity to build relationships across higher education and nonprofit communities in two states. As an organization, Iowa & Minnesota Campus Compact supports ongoing learning and innovation in our organization and provides funding and flexibility for ongoing professional development.


A successful candidate must have a Bachelor’s degree and at least five years of relevant experience. A Master’s or doctoral degree in a related field such as teaching and learning, higher education administration, or nonprofit development is preferred. Experience may include a combination of employment, internship and/or significant community service in a community-based learning environment, higher education, or a non-profit setting. Other desired qualifications:

  • Experience with and knowledge of higher education and community and civic engagement
  • Knowledge of and experience with higher education institutions in Minnesota
  • Commitment to and experience with equity and inclusion initiatives
  • Commitment to organizational values (see below)
  • Strong written and oral communication skills, including training and facilitation experience
  • Knowledge of and experience with relevant theory and practice
  • Self-motivated and able to take initiative with proven organizational and time-management skills and attention to detail
  • Experience with necessary technology including Microsoft Office, Excel; web site management; webinar platforms and social networking
  • Requires regular travel, including limited periodic overnight trips


Iowa & Minnesota Campus Compact (IAMNCC) is a coalition of 58 college and university presidents who are committed to fulfilling the civic purposes of higher education by educating students for active citizenship and building strong communities. IAMNCC has ten staff located in Des Moines and Minneapolis.

Current strategic priorities include:

  • Inspire and support action on campuses for social change
  • Connect people across higher education sectors for collaboration
  • Co-create solutions to address community challenges
  • Give voice to higher education’s critical role in communities and democracy

Iowa & Minnesota Campus Compact strives to attract and retain a diverse and talented staff who will contribute to the organization’s goals, mission, and vision. We encourage individuals of all ethnic, racial, religious, and socioeconomic backgrounds to apply. We are committed to increasing the diversity of our staff and national service members and providing equal employment opportunities to qualified individuals. We do not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, height, weight, marital status, veteran status, pregnancy, parental status, genetic information or characteristics (or those of a family member) or any other basis prohibited by law.


We are a team. We are here for each other and for our members. We take initiative and are always willing to step in and help others, whether members, partners, or colleagues, to achieve success. We all own our collective success and failure. We are accountable for what needs to get done and make sure everyone who needs to be is included.

We are passionate about our mission. We are connected to our mission and the big picture of our work. We model the civic and community engagement we strive to create in the world. We are always working to connect our daily activities to our larger mission and not lose sight of the big picture. To achieve success, we manage our time well and focus on the details that make success possible. We act with diplomacy, professionalism, and kindness and do our best to effect strong outcomes for all involved.

We are committed to equity, inclusion, and dignity for all. We strive for excellence and recognize that our differences make us stronger. We respect and seek out the inclusion of differences, realizing we can learn from each other. We work to create equity in all situations and ensure that we are representing our members and organization in a way that upholds our values and integrity.

We are all about people. We focus on being flexible, responsive, relational, and empathic. People matter more than anything. We care about those we work with and those we serve. We are all about building trust-based relationships and establishing win-win partnerships. We care about results, but not at the expense of people. We prioritize listening and being guided by the voices of those most connected to the issues we seek to address.

We are always learning and growing. We seek to be curious and always try to understand before we are understood. We practice strong listening skills and prepare for success through education and development. We regularly reflect on our work and actions and think critically about our approach and goals. We seek to develop our knowledge and expertise in ways that serve our mission and our members.

To apply, please complete this application form uploading a cover letter and resume by January 13, 2020.